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We're moving warehouses to serve you better!

We are excited to announce that Comme des Pirates is moving to a new warehouse starting June 1st, 2024.

This strategic change is intended to enhance our service to meet our customers' needs more efficiently, and to expand our product offering and stock capacity.

Why we're moving

Our commitment to providing the best possible service involves continually improving our operations.

The new warehouse, located in the storied Chabanel district in Montreal, offers state-of-the-art facilities that will help us streamline our fulfillment process and improve inventory management.

What changes:

  • Increased capacity: The new space is larger and better organized, allowing us to stock more of the toys you love.
  • Faster delivery: With improved logistics and closer proximity to major shipping routes, we aim to reduce delivery times.
  • Improved customer experience: The new setup includes advanced technology for faster and more reliable order processing.

Timeline

  • Preparation phase: starting May 28 , we will begin the transition to the new facility. This requires putting order fulfillment on hold while we prepare for the inventory move.
  • Official move: week of June 3.
  • Order processing scheduled to resume week of June 10th.

Benefits to you:

  • Quicker turnaround: Expect faster delivery times, making your shopping experience smoother and more satisfying.
  • Broader product selection: With more space, we can expand our product range, offer more variety and keep more stock of our best-selling items year round.
  • Improved service: better logistics mean we can handle your requests and orders more efficiently.

Customer service & communication

Our customer service remains at your disposal at all times, without interruption. If you have any questions or concerns, please contact us without hesitation .

Your satisfaction remains a priority, and we are dedicated to ensure a smooth transition and transparent communication.

We appreciate your support and understanding during this transition. Thank you for growing with us!