At Comme des Pirates, we believe in an easy and flexible returns policy that encourages shopping with confidence.
Terms & Eligibility
A refund may be granted if the following conditions are met:
- Like-new — unused and unopened condition.
- In its original packaging with labels/seals intact.
- Within 50 days of delivery.
- Essentially: in condition to be put back on sale!
Exceptions
We cannot accept returns for the following cases:
- Final sale items (discount of 25% or more)
- Gift cards
- Clearance or discontinued products
- Items that have been assembled or modified
- Products with safety or hygiene considerations (e.g. helmets, headphones).
If your item arrives damaged or defective
- Email us as soon as possible so that we can arrange a solution or compensate you.
- Please include clear photo(s) of the box and all packaging materials to help us assess quickly.
Procedure to Return an Item
- Email us at info@commedespirates.ca with your order number and the items you wish to return. We'll reply with your return authorization and instructions.
- Pack the items securely in a shipping box. Write your order number clearly on the package.
- Ship the package to the address provided with the carrier of your choice. Return shipping costs are your responsibility. We recommend using a tracked shipping service.
Note: Items must be returned inside a shipping box. Items received without a shipping box, with shipping labels affixed directly to the product's packaging, will not be accepted for refund. Any suitable cardboard box will do — reused Amazon packages do the trick.
Refund
Once we receive and check your return at our warehouse, we will issue a refund for the purchase price to the original payment method within 5 business days.
- Initial delivery charges (paid at time of purchase) are non-refundable.
- Return shipping costs are the customer's responsibility.
- If your item was delivered to you damaged or defective, we cover the return shipping.
